Terms & Conditions
Last updated: January 15, 2024
These terms and conditions govern your use of The Crown & Anchor's services. Please read them carefully before making a reservation or placing an order.
Important Notice
By using our services, making a reservation, or placing an order, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services.
These terms and conditions constitute a legal agreement between you and The Crown & Anchor Public House. By accessing our premises, website, or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
You Agree To
- • Provide accurate information
- • Comply with our policies
- • Respect other guests and staff
- • Follow health and safety guidelines
Prohibited Actions
- • Disruptive behavior
- • Damage to property
- • Fraudulent activities
- • Violation of licensing laws
Booking Policy
- Reservations are subject to availability and confirmation
- We reserve the right to decline or cancel bookings at our discretion
- Large group bookings (8+ people) require advance notice and deposit
- Special events may require specific terms and conditions
24 hours advance notice recommended
48 hours notice required + deposit
1 week notice + 50% deposit
We understand that plans can change. Our cancellation policy is designed to be fair while allowing us to manage our bookings effectively.
Free Cancellation
Bookings cancelled 24+ hours in advance - no charge
Late Cancellation
6-24 hours notice - 50% deposit charge for large groups
No Show
Failure to show or cancel - full deposit charge applies
Food Service
- Menu items subject to availability
- We accommodate dietary requirements where possible
- Please inform us of allergies when ordering
- Kitchen closes 30 minutes before closing time
Alcohol Service
- Valid ID required for alcohol purchases
- We reserve the right to refuse service
- Responsible service of alcohol policies apply
- No alcohol served to intoxicated persons
Allergy Information
While we take allergies seriously and make every effort to accommodate dietary requirements, we cannot guarantee that our food is completely free from allergens due to possible cross-contamination in our kitchen. Please speak with our staff about your specific needs.
Accepted Payments
Payment Policies
- Payment due upon receipt of goods/services
- Gratuities are appreciated but not mandatory
- Disputed charges must be reported within 7 days
- Refunds processed within 5-10 business days
While we strive to provide excellent service and maintain a safe environment, please note the following limitations of liability:
Personal Property
We are not responsible for loss, theft, or damage to personal belongings. Please keep valuables secure and report any incidents immediately.
Health & Safety
Guests are expected to follow health and safety guidelines. We are not liable for injuries resulting from failure to follow posted signs or reasonable instructions.
Force Majeure
We are not liable for inability to provide services due to circumstances beyond our control, including but not limited to natural disasters, government regulations, or emergencies.
For questions about these terms and conditions or to resolve any disputes, please contact us:
General Inquiries
info@crownandanchor.co.uk
Legal Matters
legal@crownandanchor.co.uk
Phone
+44 20 1234 5678
Address
123 High Street, London, SW1A 1AA